Residents ignoring important notices. How do you get better engagement?

Category: General Advice

9 replies

Original post

We've been running into an issue where we send out important community updates (maintenance schedules, inspections, policy reminders, etc.), but a lot of residents either don't see them or don't read them until the last minute.

We've tried email, posting notices and sending reminders, but we're still getting questions after the deadline has passed.

For those managing rentals, what has worked best for getting residents to actually read and respond to important communication?

Reply by Josh Winders

I will always resort to texting. Although I don't have a bunch of tenants, so my situation is a little different. But maybe give them some time to respond to the original email (or however you are reaching out), and a week before sending them a text saying you need to look at that email (or whatever). If they disregard that...start cracking skulls, J/K!!

Reply by Amanda T.

I’ve had better luck with texts too especially when something actually needs a response. Email is easy to miss when people get a lot of notifications. I like the idea of giving them a little time first and then sending a quick text reminder instead of just sending the same notice again.

Reply by Josh Winders

Also if you do send an email earlier and then text them, "hey did you see that email I sent a couple weeks ago..." they should get the picture that it is important without you having to drop the hammer on them.

Reply by Emma Smith

We've had the most luck with texting as well.