Login Always Requires Code Despite ‘Trust This Device’ Setting

Category: Miscellaneous

1 replies

Original post

Support Team,

Every time I log in, I check the box that says “Trust this device for 30 days.” However, I’m still required to enter a verification code from my email at every login.

If the system recognizes the device as trusted for 30 days, I shouldn’t need to go through the verification process each time. This seems like a glitch that needs to be fixed.

Reply by Byron With Innago Insight

Hi Harshraj!

I forwarded this to our support team, and they should be in touch soon. That said, this isn't a monitored support channel, so you'll get faster response times by reaching out directly to support@innago.com or calling (513) 964-0172 in the future! Thank you!