Higher Rents vs. Lower Turnover: Where is the ROI in 2026?

Original post

With younger renters staying in properties for shorter periods, turnover costs are becoming a major headwind for my NOI. I've heard some talk about tenant experience apps and smart community features (like integrated HVAC or air quality monitoring) as a way to keep people for several years. Are you guys investing in these lifestyle tech upgrades to keep your units occupied, or are you finding that good old-fashioned responsiveness is still the best retention tool?