Don't automate relationships with tenants
Category: Miscellaneous
1 replies
Original post
In this modern age of TECH, I've noticed that the human touch has gone missing in a lot of areas. You know what I mean.. When you call customer service and talk to a robot who can't understand you. I always recommend to all my fellow real esate peeps, build relationships with tenants. Doesn't have to be anything earth-shattering, but make a point to show your tenants, there's a human on the other side. I see so many issues with tenants and property owners that could be avoided if a human approach was taken. If you run a larger business like myself, be sure to hire people that properly represent your approach. I may not know all my tenants, but someone on my team does and that's important to me.Reply by Vanessa
Great advice. Technology can never replace strong relationships. If you don't take the time to connect personally with your tenants it will come back to haunt you when things go south - maintenance issues, financial situation, etc.